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See how Pixel72 helps Amazon Connect supervisors understand performance, investigate changes, and focus on what matters.

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Here's what changed and where to focus today.

forum

What changed in queue wait time today?

Total contacts

7,842

+ 12%

Service level

82%

- 6%

Avg. queue wait

48s

+ 35%

Attention areas

  • BillingWait time up 52%
  • ReturnsAbandonment up 16%
  • Technical SupportContact volume up 22%
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