Getting Started
Pixel72 helps teams understand Amazon Connect performance through dashboards and Ask Pixel72. By securely connecting to your authorized Amazon Connect analytics data, Pixel72 helps teams monitor performance, investigate trends, and identify areas that need attention.
Choose your subscription, create an account, verify your email, and complete checkout to start your eligible 14-day free trial. You'll then be guided through connecting your Amazon Connect environment. Once your connection is established and analytics data is available, you can begin exploring Pixel72.
You'll need an Amazon Connect environment with the required analytics data available and an AWS administrator or authorized team member to complete the initial connection. Everyday Pixel72 users don't need AWS administrator permissions.
Once connected and analytics is enabled, you can explore Pixel72 dashboards and Ask Pixel72 based on your available data and permissions. Workspace administrators can invite teammates, manage user access, and connect additional Amazon Connect environments.
Product & Features
Pixel72 provides dashboards for monitoring contact center operations, queue performance, customer experience, and team performance. Available dashboards and metrics depend on your user role, assigned permissions, and Amazon Connect analytics data.
Ask Pixel72 lets you explore contact center performance by asking questions in plain language. You can investigate trends, explore supported queue metrics, and better understand changes in performance. Answers are based on available analytics data and help you identify areas that may need further investigation.
Yes. Pixel72 provides queue-level performance insights and supported comparisons. Workspace administrators can assign users access to specific Amazon Connect instances and queues, helping ensure they see only the analytics they're authorized to access.
Yes. Pixel72 provides service-level reporting when the required Amazon Connect configuration and analytics data are available. You can monitor service-level performance alongside other operational metrics.
AWS Integration & Security
Your Amazon Connect source analytics data remains in your AWS account. Pixel72 securely accesses authorized analytics data to provide dashboards and insights. Pixel72 also stores application information, such as workspace settings, saved analyses, and conversations, which may include information derived from your analytics data.
Pixel72 provides a guided setup to securely connect to your Amazon Connect analytics data. An authorized member of your AWS team completes the initial configuration using AWS-native security controls.
An authorized AWS administrator or team member must complete the initial connection and grant the required permissions. Once connected, everyday Pixel72 users can access dashboards and Ask Pixel72 without needing AWS administrator permissions.
No. Pixel72 is designed to analyze authorized Amazon Connect analytics data without modifying or deleting the underlying source records.
Yes. Your organization maintains control over the AWS access granted to Pixel72 and can revoke it when needed. Revoking access prevents Pixel72 from running new queries against the affected AWS analytics environment. Previously stored application information may remain subject to applicable retention policies.
Ask Pixel72 uses your questions and available analytics information to generate relevant insights. Responses depend on your authorized data access and supported capabilities. Saved conversations may contain information derived from your analytics data.
Pixel72 has not published independent security certifications or compliance attestations at this time. Pixel72 operates on AWS infrastructure, which maintains its own certifications. For specific security or compliance questions, contact hello@pixel72.com.
Pricing & Billing
Pixel72 starts at $299 per licensed user per month, with lower per-user rates for larger teams. Pricing is based on your total number of licensed users, and the applicable rate applies to every user on your plan. AWS usage charges are separate from your Pixel72 subscription, and teams of 51 or more users can contact us for custom pricing.
Eligible customers can start a 14-day free trial. A payment card is required to begin the trial, and checkout shows the applicable billing details before you confirm.
For an eligible trial, $0 is due when the trial starts. Billing begins after the trial unless the subscription is canceled beforehand. AWS charges remain separate from the Pixel72 subscription.
You can open the Stripe Billing Portal from your Pixel72 billing settings to manage billing information, view invoices, and manage subscription changes available through Stripe.
Account & Support
Workspace administrators can invite teammates, assign user roles, and manage access to specific Amazon Connect instances and queues. Invited users receive an email invitation and complete the email-based verification process to access Pixel72.
Contact Pixel72 at hello@pixel72.com for account, setup, security, or product questions, or use the Contact Us form on this site.