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How is Billing doing?send

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Billing abandonment is 8%, up 1 percentage point from the prior period.

Demand

1,100

↑ 8%

Handling

90%

↑ 2%

Abandonment

↑ 1 pp

Avg wait

95s

↑ 12%

Service level

80%

↑ 4%

0%4%8%12%16%Sep 1Sep 2Sep 3Sep 4Sep 5Sep 6Sep 7

phone_missedAbandonment rate · Last 7 days

↑ Up 1 pp

vs prior period (7%)

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Suggested next steps

Based on the current performance, consider the following areas to investigate:

1Compare Billing demand and wait times during periods of higher abandonment.
2Review queue coverage and handling performance during those periods.

Illustrative preview of the Ask Pixel72 page with example data. Not a live dashboard.

Chapter 1 of 4

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Explore Amazon Connect performance in plain language, without digging through reports.

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Ask Pixel72: Ask questions. Find answers. Explore Amazon Connect performance in plain language, without digging through reports.

Executive Summary: Your dashboards. Your workspace. Bring the dashboards you care about into one personalized workspace, so the information you need is always easy to find.

Team Intelligence: Know where your team needs support. Review agent performance, customer sentiment, and opportunities for coaching.

Operations: What's happening across your contact center? Track contact demand across channels and time to spot patterns and changes.

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